Last updated: 20 September 2026

These Terms of Service apply to purchases from boopit.store and your use of our website. References to “Boopit”, “we”, “us” and “our” refer to the operator of this store.

Please read these terms before placing an order. Our Shipping Policy and Returns & Refund Policy also apply to purchases. Our Privacy Policy explains how we handle personal information.

Nothing in these terms excludes or restricts your statutory consumer rights.

1. About our store

Boopit sells pet accessories to customers in the United Kingdom. Our online store is hosted by Shopify, which provides the ecommerce platform.

Your purchase is from Boopit. We remain responsible for our obligations to you when using suppliers, fulfilment providers or delivery companies.

You can contact us at support@boopit.store.

2. Placing an order

Please provide accurate contact, payment and delivery information and check your order before completing checkout. You must be authorised to use the payment method provided.

After placing an order, you will receive an acknowledgement confirming that we have received it. This acknowledgement does not itself mean that your order has been accepted.

We accept your order when we send a dispatch confirmation. At that point, a contract is formed for the products covered by that confirmation.

Before acceptance, we may decline an order for a genuine reason, such as unavailable stock, an unsuccessful payment, a delivery restriction or reasonable concerns about fraud. We will notify you and promptly refund any payment taken for an order we do not accept.

3. Product information

We aim to describe products accurately, including their main features, dimensions and materials.

Colours may appear slightly different depending on your screen settings. This does not affect your right to receive goods that match their description.

Please check product descriptions, sizing information and suitability guidance before purchasing. If you need clarification, contact us before placing your order.

We will not substitute a materially different product without your agreement.

4. Prices and payments

The currency, product prices, applicable taxes and delivery charges will be displayed before you complete your purchase.

Shipping may be free, charged at a fixed rate or free above a stated order value. The conditions applicable to your order will be shown before payment.

Available payment methods are displayed at checkout.

Prices and promotions may change for future purchases. Changes do not alter the price of an order we have already accepted.

If we identify a pricing or product-information error before accepting your order, we will contact you where appropriate so you can choose whether to proceed with the correct information or cancel for a refund. We will not charge an increased price without your agreement.

5. Shipping and delivery

We currently deliver within the United Kingdom only.

Orders typically have an estimated processing time of 1–3 days, followed by estimated standard delivery of approximately 5–11 days after dispatch.

Delivery times can vary by product, shipping service and destination. Any specific delivery timeframe presented and agreed before purchase applies to that order.

Estimates are not guaranteed delivery dates. Product availability, public holidays, customs clearance and carrier delays may affect delivery. We will communicate material delays when we become aware of them.

Unless another delivery period has been agreed, goods must be delivered within 30 days of the order. If delivery is late, your statutory rights may include setting a reasonable additional deadline and cancelling for a refund if it is not met. In certain circumstances, you may cancel immediately.

We remain responsible for goods until they come into your physical possession, or that of someone you nominate to receive them, subject to any applicable statutory exception where you independently commission a carrier.

Please see our Shipping Policy for further details.

6. Address changes and order amendments

Contact support@boopit.store promptly if you need to correct an address or amend an order.

We will try to help, but changes may not be possible once processing or dispatch has begun. This does not remove your statutory cancellation rights.

If an address you provide prevents delivery, we will discuss the available options and any reasonable redelivery costs before arranging another delivery.

7. Damaged, faulty or incorrect products

You are entitled to goods that are of satisfactory quality, fit for purpose and as described.

If an item is damaged, faulty or incorrect, contact support@boopit.store with your order details and a description of the issue. Photos or videos, where reasonably available, may help us resolve it.

You generally have a 30-day short-term right to reject faulty or misdescribed goods for a full refund. After that period, you may be entitled to a repair or replacement and, in certain circumstances, a price reduction or refund.

Boopit covers reasonable, necessary return costs for damaged, faulty or incorrect goods. Your rights do not depend on our supplier approving a claim.

Further details are provided in our Returns & Refund Policy.

8. Pet product use

Choose products appropriate for your pet’s size, age and behaviour, and follow the instructions and warnings supplied.

Inspect accessories regularly and stop using them if they become damaged or unsafe. Supervise your pet where appropriate, particularly when introducing a new toy or accessory.

Product information on our website is not a substitute for veterinary advice.

9. Customer accounts

If you create an account, keep your login details secure and tell us if you suspect unauthorised access.

We may restrict access where reasonably necessary to address fraud, security threats or serious misuse. Any restriction will not remove your rights relating to existing orders, refunds or personal information.

10. Acceptable website use

You must not use our website to commit fraud, break the law, introduce malicious software, gain unauthorised access or interfere with the website or other users.

We may take proportionate steps to prevent or stop such activity.

11. Website content and reviews

Website text, branding, images and other content are owned by Boopit or used with permission. You may use the website for personal shopping purposes, but you must not reproduce protected content commercially without permission.

If you submit a review, it must reflect your genuine experience and must not contain unlawful, abusive or misleading material or another person’s private information.

You retain ownership of your review. By submitting it for publication, you give us permission to display it with the name or username you provide in connection with the relevant product or store. We will not change its meaning or remove it merely because it is negative.

12. Our responsibility to you

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. Loss is foreseeable if it was obvious that it would happen or if both parties knew it might happen when the contract was made.

Products are supplied for domestic and private use. We do not accept liability for business losses arising from commercial use, to the extent permitted by law.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot lawfully be excluded, or any other liability that cannot legally be limited.

13. Privacy

Our Privacy Policy explains how personal information is collected, used and shared when you interact with Boopit.

Accepting these terms does not, by itself, constitute consent to optional advertising cookies or marketing communications.

14. Changes to these terms

We may update these terms for future purchases by publishing a revised version and updating the date above.

The terms in effect when you place your order will apply to that purchase unless a change is required by law or you expressly agree otherwise.

If a provision is found unenforceable, the remaining provisions will continue to apply where legally possible. A delay in exercising a right does not automatically mean that right has been waived.

15. Disputes and consumer protection

Please contact us first if you have a complaint so we can try to resolve it.

Nothing in these terms deprives you of mandatory consumer protections or your right to bring proceedings in a court available to you under applicable law. You are not required by these terms to use arbitration or bring a claim exclusively in a foreign court.

16. Change-of-mind cancellations and returns

For most products purchased online, you may cancel without giving a reason within 14 days after the day you receive the goods. Where goods from one order arrive separately, this period generally starts after you receive the last item.

You may also notify us of cancellation before delivery. If we cannot stop dispatch, we will explain the return process.

To cancel, email support@boopit.store with a clear statement of your decision and sufficient information to identify your order. You do not need our approval to exercise this right.

Send the goods back within 14 days after notifying us. Contact us for the appropriate return address. You are responsible for direct return postage for change-of-mind returns.

You may inspect goods as you would in a shop. Where legally permitted, we may deduct an amount for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and function.

For a full-order cancellation, the refund includes the original standard delivery charge, but not the additional cost of premium delivery.

We will refund you within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. Refunds use the original payment method unless you expressly agree otherwise, without a refund processing fee.

See our Returns & Refund Policy for further details.

17. Contact

For questions about these terms, an order or a complaint:

Boopit
Email: support@boopit.store
Website: boopit.store