If you need help with a return, refund or an issue with your order, contact support@boopit.store.

This policy applies to purchases delivered within the United Kingdom and does not affect your statutory consumer rights.

Damaged, faulty or incorrect items

If your item arrives damaged, is faulty or does not match your order or its description, email support@boopit.store as soon as reasonably possible. Include your order details and a description of the problem. Photos or videos, where reasonably available, can help us assess the issue.

You generally have a 30-day short-term right to reject faulty or misdescribed goods for a full refund. After this period, you may be entitled to a repair or replacement and, in certain circumstances, a price reduction or refund.

We will cover reasonable, necessary return postage for damaged, faulty or incorrect goods. Contact us so we can arrange a suitable return method.

Your statutory rights are not limited to faults reported immediately upon delivery and do not depend on our supplier approving a claim.

Condition of returned items

You may inspect your goods as you would in a shop to establish their nature, characteristics and function.

For change-of-mind returns, we may reduce your refund to reflect any loss in value caused by handling beyond what is necessary for that inspection, where permitted by law. This may include use that leaves an item damaged, soiled or covered in pet hair.

Please return all included parts and accessories and use the original packaging where possible. Missing original packaging does not automatically remove your statutory rights.

Refunds

For change-of-mind cancellations, we will refund you within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

If you cancel your entire order, we will also refund the original standard delivery charge. Any additional amount paid for a premium delivery service is not refundable under the statutory cancellation right.

For faulty goods you are legally entitled to reject, we will issue your refund without undue delay and within 14 days of agreeing that you are entitled to it.

Refunds will be made to your original payment method unless you expressly agree otherwise. We do not charge a refund processing or restocking fee. Your payment provider may take additional time to display the refund.

Cancelling before dispatch

Contact us as soon as possible if you wish to cancel before dispatch. If your order has already been processed or dispatched, we may be unable to stop delivery, but this does not remove your statutory cancellation and return rights.

Change-of-mind returns

You have the right to cancel your purchase without giving a reason within 14 days after the day you receive your goods. If goods from one order are delivered separately, this period generally starts after you receive the last item.

To cancel, email support@boopit.store with a clear statement that you wish to cancel. Please include your order number or other information that helps us identify your purchase.

You must send the goods back within 14 days after telling us you wish to cancel. Contact us for the appropriate return address and instructions. You do not need our approval to exercise your statutory cancellation right.

You are responsible for the direct cost of returning goods when you change your mind. Please retain proof of postage.

Contact

For return instructions or questions about a refund, email support@boopit.store.